Freeze dryer FAQ
Freeze Dryer FAQ: Models, Power, Shipping and Support
Find direct answers about the HFD range, tray count, voltage options, US shipping and the information needed for a written quote.
Model choice
Questions about size, trays and daily use
Use these answers when you are deciding whether the machine is for home batches, shop orders or regular production.
Which Lanphan freeze dryer size range should I look at first?
Use raw batch weight and product type as the first filter. Home use and testing often start around 2-6kg. Regular food or candy production often moves into 6-25kg, while larger commercial projects should review the 25-70kg range.
Should I choose by batch capacity or tray count?
Use both. Batch capacity gives the first size range, while tray count affects spacing and loading layout. Candy, fruit slices and prepared meals can fill the same tray area very differently.
When should I move from a home model to a commercial size?
Move up when repeated orders, daily batches, seasonal harvest or packing work make small runs too slow. Check power, floor space, operators and packaging before judging by machine price alone.
Setup and delivery
Voltage, shipping and purchase checks
Confirm these details before paying, especially for commercial projects or overseas delivery.
Can Lanphan configure voltage for my country?
Voltage customization is supported, including 110V, 220V and 380V options according to the current model information. Confirm the final voltage and plug requirement in the written quote.
Can Lanphan ship freeze dryers to the United States?
US shipping is available according to current model information. Buyers should confirm packaging, destination address, shipping method and delivery timing before ordering.
What warranty information should I ask for?
The current model sheet lists a 1-year warranty. Check the written warranty scope, spare parts support and after-sales contact before payment.
Material and loading
Questions that change real output
The same HFD size can require a different loading and packing plan for candy, fruit or prepared food.
Why does candy need a separate selection page?
Candy can expand or change shape during drying. Check tray spacing, finished bag count, flavor changeover and repeat-order frequency.
Why does fruit capacity change so much?
Fruit water content, slice thickness, harvest window and appearance target can change tray loading and batch planning. Seasonal farms should plan around peak harvest volume, not only average weekly demand.
What information helps Lanphan recommend a model faster?
Send the material, product size or slice thickness, raw batch weight, expected finished output, intended use, country, voltage and any space or shipping limits.
Still unanswered?
Send the question together with the product details.
A short message is fine. Add the product, raw batch weight, country and voltage so the reply can address your project rather than repeat a general answer.